lv-teletech (3) TeleTech opened a 50K square foot contact center last June in Las Vegas’ Boulevard Mall.

CHICAGO—The global contact center industry just experienced another year of strong growth, especially in the US, and 2018 promises more of the same. Furthermore, profound changes underway in the industry means many providers need more space and new locations, demands that may throw a lifeline to owners of vacant big box retail properties.

“It’s one of the few existing kinds of real estate that offers eight parking spaces per 1,000 square feet,” Tadd Wisinski, managing director and contact centers group co-lead for JLL, tells GlobeSt.com. These businesses typically have huge workforces, and “you have to assume that a lot of the employees are going to drive.” Big box retail properties are wide open on the inside, another plus for contact center managers, he adds, as it eases their ability to keep tabs on the many workers typically on site. And with so much industry expansion underway, providers frequently need a lot of space in a particular area fast, making existing retail spaces the ideal solution.

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Brian J. Rogal

Brian J. Rogal is a Chicago-based freelance writer with years of experience as an investigative reporter and editor, most notably at The Chicago Reporter, where he concentrated on housing issues. He also has written extensively on alternative energy and the payments card industry for national trade publications.

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