GlobeSt.TV   ARCHIVES   WEBINARS   BLOGS   DIRECTORIES   RSS FEEDS
November 21, 2009
Login Email Address Password
RETAIL 
Last updated: October 28, 2009  07:22am
Shoppers Look for Rewards
powered by
Select Leaders
JOBS
Enter Search Keywords
eg: "Financial Analyst" or Company
Recruit Commentary Sign up for Alert
FEATURED SPONSORS
CALENDAR OF EVENTS
FEATURED EVENT
December 1, 2009
RealShare Conference Series
Post Your Event View 2009 Calendar
FEATURED WEBINAR
Real Estate in Recovery:
What Can Be Done to Prepare for a Turnaround
Presented By: Schulte Roth & Zabel and GlobeSt.com
The troubled real estate market has created a buyers’ market for mortgage loan portfolios, RMBS and CMBS, foreclosed real estate, real estate in corporate turnaround situations, equity and debt of housing-related retailers, and equity, debt and assets of distressed builders. Hear a panel of experts share their insights on market timing and the importance of proactive planning to achieve investment success.
Now Available on Demand until 02/09/2010 Cost: FREE Register Now >
QUICK POLL
When Will the Credit Market Return?
Next Year
In a Few Years
Never Like it Was

View Results
By Debra Hazel

It’s not something for nothing, but it’s certainly something for something: Looking to squeeze every available benefit from every purchase, US shoppers are turning more than ever to loyalty programs to stretch their budgets, says a survey by Colloquy.

Some 44.4% of women respondents ages 25 to 49 indicated a greater participation in loyalty programs, a 29% increase over a similar survey the company conducted in 2007. It also outstrips the 32% overall population response, the survey says. And a greater number than before

“We’ve definitely seen some consolidation in retail programs,” said Colloquy Editorial Director Rick Ferguson, a co-author (with Colloquy Partner Kelly Hlavinka) of white paper titled, "After the Meltdown: Consumer Attitudes and Perceptions About Loyalty Programs in the Post-Recession Economy” that summarizes the survey.

Cincinnati-based consultancy Colloquy completed 2,152 online interviews in April 2009, asking shoppers their level of active participation in loyalty programs and where their actions were concentrated. Despite the recession, overall consumer participation in loyalty programs has jumped 19% in the US since 2007. All population segments (general population, affluent, young adults, core women, seniors, and emerging Hispanics) reported increasing participation in loyalty programs over the company’s 2007 survey.

In addition, the survey notes that while participation by the general population in loyalty programs rose 19% since last measured prior to the recession in 2007, the increase for women over the past two years was significantly higher at 29%, topped only by young adults (32%).

And these shoppers are looking to retail to help their dollars go further: travel programs saw the biggest decline in active participation, down 31% from 2007. For example, gas rewards from grocers have increased recently, a response to high fuel prices last year.

“Though it doesn’t add up to much, it makes you feel like you’re getting something,” Ferguson said.

In fact, retail rewards were more important to respondents than to other major industry categories. Nearly half of respondents (46.4%) noted that participating in a retail rewards program was more important during a recession, compared with financial services (cited by 23.9%) and travel (21.5%).

“You’ve still got to buy groceries and fuel every week,” Ferguson notes.

With this knowledge, it becomes critical to keep shoppers loyal, even those who are scaling back during a tough economy, he notes.

“This might be an opportunity to let them know that you are still loyal to them,” Ferguson says. “In spite of how bad the economy has been, despite how much they’ve had to cut back, [shoppers] are very much engaged.”

QUICK LINKS