Kurt Strasmann Strasmann: “It will be a continuing trend until someone solves it. E-commerce is growing and at the very beginning stages.”

NEWPORT BEACH, CA—As retailers grapple with the cost of e-commerce returns and toy with the idea of having customers pay a premium for it, the industrial sector may reap the benefits, CBRE’s senior managing director Kurt Strasmann tells GlobeSt.com. E-commerce returns, known in the industry as reverse logistics, is defined as “the movement and management of products and resources after sale and delivery to the customer, including product returns for repair and/or credit, according to the Council of Supply Chain Management Professionals.