Kurt Strasmann Strasmann: “I don’t see the tiered model happening any time soon because companies are fighting for market share.”

NEWPORT BEACH, CA—Reverse logistics is a rising concern as the percentage of online returns grows with the percentage of online shopping, and whoever solves this problem is a genius, CBRE senior managing director Kurt Strasmann tells GlobeSt.com. According to a recent report from the firm, as e-commerce claims an increasingly larger portion of holiday retail sales, retailers’ efficiency in limiting and handling returns of merchandise bought online—which could amount to as much as $32 billion this year—will make or break the holiday season for many.