Bob Rauch Rauch: “Provide DND signs, but require employees to monitor these signs so that when a sign has been up for 24 hours, the hotel has both a right and a duty to provide a welfare check.”

SAN DIEGO—Are removing “Do Not Disturb” signs and requiring staff to enter guestrooms once a day intrusive or an extension of good service? Recent news reports that three Disneyland hotels have removed “Do Not Disturb” signs and are mandating once-daily staff visits to guestrooms in the wake of 2017’s Las Vegas massacre prompted us to reach out to RAR Hospitality’s CEO Bob Rauch to discuss this practice and whether it’s a good or bad move for the hotel industry.