Tenants Value Health/Hygiene Amenities

SAN DIEGO-Giving customers (a.k.a., tenants) what they want is the biggest overriding trend in office-building operation and management, and it plays out in many different ways. According to the Building Owners and Managers Association International‘s latest publication, “What Office Tenants Want,” released here this week at BOMA’s Every Building Conference & Expo, tenants have a good level of satisfaction with their properties, but customer service is crucial to this satisfaction.

The publication was based on BOMA’s most recent global office-tenant survey conducted by Kingsley Associates along with BOMA International‘s affiliates BOMA Canada, the Property Council of New Zealand and the South African Property Owners Association, as well as the global offices of CBRE. The study revealed that the addition of health and hygiene amenities provides building owners and managers a clear opportunity to increase overall tenant satisfaction. While these amenities are comparatively rare in buildings occupied by survey respondents, they are rated highly when present.