Come Feb. 25, 1477 Wireless will light 20 sites in Dallas with the rest set to go live in May, Steve Blankenship, the provider's CEO and president, tells GlobeSt.com. The AMLI contract, he says, "will open some doors for us."
Blankenship and partner Les Garrett developed the system in 1999 and 2000, targeting multifamily properties. But, Blankenship quickly adds, the system could readily be transitioned for use at all types of commercial properties.
Today, Blankenship's team starts "training the trainers" for AMLI. The patent-pending maintenance program is a start-to-finish program to expedite and track residents' calls for help. Residents get an e-mail informing them of a work order number. The property manager and home office get a real-time work order that says when the call came in, who was assigned and when it was completed. A customer satisfaction survey also is generated between the resident and property manager.
The program starts in Dallas because that is where it originated with AMLI's executive vice president Robert Aisner. He said in a prepared statement that several software packages were under the magnifying glass before AMLI signed the dotted line. Ease of use was a key decision maker in awarding the pact to 1477 Wireless, said Phil Caldwell, AMLI's national maintenance director.
Blankenship says the system eliminates paper-based tracking of all maintenance tasks. During the testing period, users said the system saved two to three hours per week.
© Arc, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to TMSalesOperations@arc-network.com. For more information visit Asset & Logo Licensing.