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Privacy Vs. Security in the Hotel Setting

Are removing “Do Not Disturb” signs and requiring staff to enter guestrooms once a day intrusive or an extension of good service? RAR’s Bob Rauch weighs in on the controversy with GlobeSt.com.

Bob Rauch Rauch: “Provide DND signs, but require employees to monitor these signs so that when a sign has been up for 24 hours, the hotel has both a right and a duty to provide a welfare check.”

SAN DIEGO—Are removing “Do Not Disturb” signs and requiring staff to enter guestrooms once a day intrusive or an extension of good service? Recent news reports that three Disneyland hotels have removed “Do Not Disturb” signs and are mandating once-daily staff visits to guestrooms in the wake of 2017’s Las Vegas massacre prompted us to reach out to RAR Hospitality’s CEO Bob Rauch to discuss this practice and whether it’s a good or bad move for the hotel industry.

GlobeSt.com: Do you agree with Disney’s recently reported new policy in some hotels of doing away with “Do Not Disturb” signs and requiring staff to visit each guestroom at least once per day?

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Carrie Rossenfeld

Carrie Rossenfeld

Carrie Rossenfeld is a reporter for the San Diego and Orange County markets on GlobeSt.com and a contributor to Real Estate Forum. She was a trade-magazine and newsletter editor in New York City before moving to Southern California to become a freelance writer and editor for magazines, books and websites. Rossenfeld has written extensively on topics including commercial real estate, running a medical practice, intellectual-property licensing and giftware. She has edited books about profiting from real estate and has ghostwritten a book about starting a home-based business.

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