X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

PHOENIX-Hotel owners and operators need to get back to the basics of providing top-notch services to customers. That’s the word from hotel mogul John Q. Hammons, who built a hotel empire on that simple principle.

Hammons, the founder, chairman and CEO of one of the nation’s leading hotel chains, John Q. Hammons Hotels Inc., was on hand to impart that advice to more than 400 hotel operators and service providers at the 2002 Lodging Conference at the Arizona Biltmore Hotel, where he was honored with an award for his achievements.

The 83-year-old hotel legend knows what he’s talking about. For 44 years, he has been a leading innovator in the lodging industry with more than 100 properties and 13,711 rooms spread throughout the country.

To spread that word, Hammons unveiled his biographical book, “They Call him John Q: A Hotel Legend,” at this week’s gathering. Written by Susan M. Drake, the biography maps Hammons’ rise from a Depression-era child growing up near Joplin, MO through his emergence as one of the leading hoteliers in the nation. Commissioned by his officers at John Q. Hammons Hotels in recognition of Hammons’ dedication to the industry, the book, published by Black Pants Publishing, was available for free to conference attendees.

Want to continue reading?
Become a Free ALM Digital Reader.

Once you are an ALM digital member, you’ll receive:

  • Unlimited access to GlobeSt and other free ALM publications
  • Access to 15 years of GlobeSt archives
  • Your choice of GlobeSt digital newsletters and over 70 others from popular sister publications
  • 1 free article* every 30 days across the ALM subscription network
  • Exclusive discounts on ALM events and publications

*May exclude premium content
Already have an account?

GlobeSt

Join GlobeSt

Don't miss crucial news and insights you need to make informed commercial real estate decisions. Join GlobeSt.com now!

  • Free unlimited access to GlobeSt.com's trusted and independent team of experts who provide commercial real estate owners, investors, developers, brokers and finance professionals with comprehensive coverage, analysis and best practices necessary to innovate and build business.
  • Exclusive discounts on ALM and GlobeSt events.
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com.

Already have an account? Sign In Now
Join GlobeSt

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.