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With defaults in commercial mortgage-backed securities expected to hit 11 % by year’s end, CMBS special servicers are inundated with requests for modifications, extensions and discounted payoffs. Whether loans are in distress due to the market downturn or the reduced refinancing options caused by new underwriting guidelines, the maze of special servicing directives is difficult to maneuver because all special servicers have their own particular procedures and objectives for handling distressed loans. In many instances, in fact, the special servicer may actually not be the directing certificate holder.

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