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SAN DIEGO-The importance of realizing how people’s behavior is based on age difference and being adaptable with creating budgets were two of the points brought to attendees’ attention at BOMA’s Every Building Conference & Expo here earlier this week. Educational sessions that explained today’s leadership qualities and the best ways to create and manage budgets covered the overriding theme of the conference: how understanding people helps property owners and managers be more successful.

Charlie Dismore, training director for Capstone Real Estate Services Inc., described the top ten calls to leadership in his session titled “Lead, Follow or Get Out of the Way, Part II.” (Last year’s session, Part I, explored the five sources or reasons that create leadership: reward, coercive power, legitimate, expert and referent.) These calls to leadership were: physical presence, productivity, making your workplace a safe place, humility, courage, generational awareness, trust, performance evaluations, leading from the front and creating a call to action.

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