PHOENIX—“It’s a global world,” exclaims Chris Pfohl, SVP of business development and acquisitions at the Pyramid Hotel Group, at the recent Lodging Conference in Phoenix. This shift in demographics is changing the way that customers want to experience hotel and travel.

During the conference, Pfohl sat down with us for an exclusive interview to explore this shift further, noting that hotel property management is a key to the success of an investment. The company “lives and dies” by putting employees at the top, knowing that they will in-turn take care of the guests, who will produce a better profit for the investor. Here, he tells all about hotel property management and the new hotel experience.