Metris bought Banco Popular's Orlando customer service office last summer, planning to service the Puerto Rico-based bank's credit card portfolio. Metris currently has a staff of 100 at its 5551 Vanguard St. offices near International Drive in the city's tourist corridor. The bank occupies 5,000 sf at the same address.
The Orlando call center will be one of seven national Metris operational centers. Metris has $8 billion in receivables and four million credit-card customers. The bulk of the customers earn $35,000 or less. Metris has a co-branded card with La Curacao, a Southern California department store group.
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