It also contains a message board, building security and safety guidelines, facility rules and regulations, and key contacts for property management and maintenance personnel. At the same time, the local information feature enables property managers to create email templates and custom email databases to send up-to-the-minute information to each tenant in a particular building or group of buildings. During the recent high winds and flood-alerts in some areas, a property manager used the local information page to warn tenants of a potential emergency and keep them current on the news.

A service request feature in the e-Tenants program handles more than 75% of all tenant work orders and provides instant updates until they have been completed. All Brandywine building mechanics utilize a two-way pager that gives them full control of the service request process, says Barbara Yamarick, SVP of tenant services and administration for Brandywine.

The e-Tenants program also offers online access to a 24/7 concierge service, and discounted products and services from more than 40 supplier partners that provide everything from same-day courier service to the ability to purchase office furniture.