After handling its own services for years, P&G hired JLL in2003 to a five-year contract for its then 13.8-million-sf officeportfolio in 60 countries, on six continents. Since then, P&Gbought Gillette and Wella for more than $57 billion, and added moresf through the purchase, and just general growth. "One of the majorreasons for the renewal was the work we had done to integrate thenew growth," says Pete Bulgarelli, a JLL managing director and theclient relationship manager for the P&G contract.

Bulgarelli tells GlobeSt.com that P&G was so satisfied withthe service that it agreed to start renewal talks a year ago, twoyears before the end of the contract. "We're very excited in theconfidence that they have shown us. I think there's greatopportunity to continue to improve our game," he says. His companyhandles about one billion sf of both facilities and propertymanagement, with other clients including Bank of America, Motorolaand Whirlpool.