WHAT BURNS YOUR TOAST ABOUT YOUR FIRM?

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It's a contented group of professionals who filled outlast week's poll--the first of a two-part look at human resourcesissues. The question was What Burns Your Toast About Your Firm, andfrankly the expectation was that the responses would reflect a lotof closet-carping. Surprisingly, of the more than 350 votes logged,37% say Not a Thing Is Wrong. Too Much Bureaucracy came in a weaksecond, at 22%, and 18% claim their management has No Vision. NoTeamwork was the gripe for 13% and No Support in the Clinches for apaltry 10%. We turned to Beth Hayden, Jones Lang LaSalle's seniorvice president of human resources for the Americas, to get her takeon the contentment issue in this day of market upheaval. Here'swhat she had to say:

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"The nature of a survey like this is very intriguing. It'selective and external, and generally people who elect to respond toan external survey are generally more positive about where theyare, especially if they have good internal mechanisms to resolvetheir issues.

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"For example, we maintain and encourage an open-door policy. SoI would expect that anybody who is in an organization that doesthat would be generally happy and would reply that way.

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"This industry has come a long way in the past five to sevenyears, and there's much more acknowledgement that there is a warfor talent--and particularly for top talent with experience in thisindustry. They're highly selective, and in order to select the bestand the brightest you've got to have a culture of collaboration anda focus on ethics.

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"I've worked in various sizes of companies, and so I have somepersonal experience. Such initiatives are driven by leadership, andit doesn't matter if it's private or public, large or small. Anyorganization that has strength and a diversity of offerings,especially going into the economy we're going into, encouragespeople. Those are the types of attributes of anorganization--especially now--that drive engagement and drivepeople to want to be affiliated."

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John Salustri

John Salustri has covered the commercial real estate industry for nearly 25 years. He was the founding editor of GlobeSt.com, and is a four-time recipient of the Excellence in Journalism award from the National Association of Real Estate Editors.