That's the bottom line of a report from Cambridge, MA-basedForrester Research, which predicts technology populism will forceinformation technology professionals in all sectors to reconsiderhow they provision and support collaborative software andservices.

Technology populism springs from changing demographics anddriven by "people's needs to interact," says Matthew Brown,principal analyst on the Forrester report. "Today's organizationsare increasingly dominated by Generation Xers and Millennials, aworkforce that is adept at provisioning its own technology and onethat is willing to shun traditional methods of communication. Formany employees, the telephone and e-mail are being replaced by textmessaging, instant messaging and mobile devices, such as iPhonesand BlackBerrys, and social computing tools like Facebook andWikipedia."

"One leading technology vendor told Forrester that one of itsclients required Sony Playstation support because many of itsyounger employees used Playstations instead of PCs," Brownadds.