As part of our continuing coverage of the ICSC RECon 2014,Stacy Baker Stemen, Director of Marketing at PasscoCompanies, gives us her insider perspective for this editionof Counter Culture. Passco Companies will be at Booth C143L at the Las Vegas ICSC RECon Convention May 18–20.

Customer service has changed.

It's easy to begin to believe that customer service is theresponsibility of retailers alone, but in reality, it is aresponsibility shared by a property owner and its tenants.

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