NEW YORK CITY—"Technology has changed the way retailers approach their customers in the physical space." That is according to locally based Gene Spiegelman, vice chairman and head of North America Retail Services for Cushman & Wakefield.
More than ever, he tells GlobeSt.com, today's consumers are using tablets, smart phones, and social media to inform and guide their purchasing power.
"The retailers most successful at adapting to this shift have employed multi-faceted marketing strategies that combine the aesthetic appeal of a well-designed bricks-and-mortar space with interactive digital media campaigns and easy-to-navigate mobile shopping apps that facilitate multiple points of interaction between the brand and its customers."
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