Westin Tampa Harbour Island is a 229-room full-service hotel in Downtown Tampa's waterfront on Harbour Island.

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ATLANTA—Atlanta's hotel industry is growing morecompetitive across all sectors. With everything else being equal,the question often becomes how to elevate the guest experience fora particular target audience.

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GlobeSt.com caught up with Jeff Sime, vice president ofoperations, restaurants at Legacy Ventures, to get someinsights in part one of this exclusive interview. Be sure to checkout part two in which he will discuss what customers really wanttoday.

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GlobeSt.com: Why is the food and beverage component animportant component to the guest experience?

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Sime: The guest experience is influenced by all thesenses. Food and beverage is an integral component of the sightsand smells of a hotel.

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An inviting atmosphere and fresh innovative taste profilescontribute to a positive overall experience for our guests. Adelicious, satisfying, and enjoyable food and beverage experiencealways translates to our guests having an even more wonderfulexperience at our hotel.

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GlobeSt.com: What can a hotel do to elevate the guestexperience through food and beverage?

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Sime: Hotels should make collaboration with thehotel, chef, and F&B operations team a priority. Theculture of the hotel and the food service staff need tobe in alignment.

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The hotel can elevate the experience by ensuring there isno service interruption or “drop off' as the guest ismoving from hotel service to the F&B environment and viceversa. A seamless integrated experience, complete with the best infood and beverage and customer service can greatly elevate theguest experience.

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Wondering what hotel amenities Millennials really want? Check out my exclusive column.

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Westin Tampa Harbour Island is a 229-room full-service hotel in Downtown Tampa's waterfront on Harbour Island.

|

ATLANTA—Atlanta's hotel industry is growing morecompetitive across all sectors. With everything else being equal,the question often becomes how to elevate the guest experience fora particular target audience.

|

GlobeSt.com caught up with Jeff Sime, vice president ofoperations, restaurants at Legacy Ventures, to get someinsights in part one of this exclusive interview. Be sure to checkout part two in which he will discuss what customers really wanttoday.

|

GlobeSt.com: Why is the food and beverage component animportant component to the guest experience?

|

Sime: The guest experience is influenced by all thesenses. Food and beverage is an integral component of the sightsand smells of a hotel.

|

An inviting atmosphere and fresh innovative taste profilescontribute to a positive overall experience for our guests. Adelicious, satisfying, and enjoyable food and beverage experiencealways translates to our guests having an even more wonderfulexperience at our hotel.

|

GlobeSt.com: What can a hotel do to elevate the guestexperience through food and beverage?

|

Sime: Hotels should make collaboration with thehotel, chef, and F&B operations team a priority. Theculture of the hotel and the food service staff need tobe in alignment.

|

The hotel can elevate the experience by ensuring there isno service interruption or “drop off' as the guest ismoving from hotel service to the F&B environment and viceversa. A seamless integrated experience, complete with the best infood and beverage and customer service can greatly elevate theguest experience.

|

Wondering what hotel amenities Millennials really want? Check out my exclusive column.

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