Infomart to be Chewy’s New Call Center Home

Chewy’s customer service office will occupy 50,000 square feet in the Infomart building.

DALLAS—Online pet retailer, Chewy Inc. will be opening a new customer service call center at the Infomart next month. The customer service office will occupy approximately 50,000 square feet in the landmark Infomart building at 1950 North Stemmons Fwy. near downtown, major highways and public transportation.

“The reason we decided to open a second center was a result of the incredible growth Chewy has continued to experience,” Kelli Durkin, vice president of customer service, tells GlobeSt.com. “With more than 1,000 team members, we quickly realized we were reaching capacity at our (customer service) center in Hollywood, FL and needed to expand our operations to maintain our exceptional level of 24/7 customer service. Within the first year, we’ll be hiring 500 new team members, but we currently have more than 100 open positions to fill immediately.”