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Property managers are moving into the limelight, and they are showing off just how important they are across asset classes. According to CBRE’s 2018 Global Tenant Occupier Survey, property managers play a crucial role in tenant retention and lease renewals. In the survey, 88% of tenants of office, retail and industrial assets said that the quality of the property management team had a “strong” or “very strong” impact on lease renewal decisions. In terms of what makes a quality property manager, tenants listed “responsiveness” as the most important characteristic. We sat down with Mark Butcher, CPM and managing director at CBRE, to talk about the survey and why property mangers are playing such an important role in the success of a property.

GlobeSt.com: How is property management playing an integral role in tenant retention today?

Kelsi Maree Borland

Kelsi Borland is a freelance writer and editor living whose work has appeared in such publications as Travel + Leisure, Angeleno and Riviera Orange County.

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