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The multifamily market is strong. This year, investment volumes grew alongside substantial nationwide rent growth and renter demand. With such strong natural growth, what is the incentive for property management companies to invest in new technology that promises to boost efficiencies? That was the chief question posed at the Innovative Investment & Facilities Management through Technologies panel at RealShare Apartments yesterday in Los Angeles. The answer unanimously from the panelists—which included Amy McGrath, director at Goulston & Storrs; Mike Ballard, partner at Ascent Multifamily Accounting; Ron Rossi, VP of business development of investor management services; and Gary Kao, general manager at Dealpath—was that technology adoption is imperative for future, sustained growth.

The millennial demographic is one reason why property managers need to integrate technology into an apartment complex. “We are seeing a demographic shift with millennials that are using technology for everything, and they want to manage their investments online,” Rossi said on the panel. “That is pushing firms to adopt technology.” This is a major driver of technology adoption, and both Ballard and Kao said that the millennial demographic is demanding more technology, but not only as renters. Millennials are also working in the property management field, and want to use technology platforms to manage properties. “Young individuals want to work with companies that are using new technologies,” added Rossi.

Kelsi Maree Borland

Kelsi Borland is a freelance writer and editor living whose work has appeared in such publications as Travel + Leisure, Angeleno and Riviera Orange County.

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