Quirky CEO

Anthony LoPinto

Last week Herb Kelleher, the co-founder of Southwest Airlines, passed away, ushering-in a steady stream of memorials and upbeat obituaries for a man who the New York Times credited with a “quirky” style that yielded steady profits. He was famous for his devotion to Wild Turkey, riding his Harley, and chain-smoking. But more importantly, under his watch, SW has reported profits for each of the past 45 years in an industry famous for boom and bust performance. As I explored what distinguished Herb from other executives, I found that he excelled for a number of rather simple and straightforward reasons.

His first secret was to put employees first — he remembered birthdays, comforted them in their sorrows, let them take figure out how to solve problems, all of which he said made them want to please customers and fostered a powerful company spirit.