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Evan Williams is a Senior Vice President and affordable housing specialist at Capital One Multifamily Finance.

The impact of technology in multifamily is often difficult to quantify due to certain industry-specific factors, the most prominent of which is a diverse ownership spectrum. This lack of natural scale in the property management industry contributes to a cautious approach to the adoption of new technologies. That said, the findings of Capital One’s annual RealShare Apartments survey suggest there is a growing appetite for technologies that will revamp the underwriting and approvals process on the lending side, and, on the property management side, facilitate easier interactions between owners and tenants.

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