Ubiquity Global Services Leases 30K SF Call Center in Wilkes-Barre, PA
Matt Nyren, Ubiquity president and CEO, says northeastern Pennsylvania was a perfect location for the New York-based company to locate its newest call center.
WILKES-BARRE, PA—Ubiquity Global Services, a multinational business process and call center outsourcing organization, has selected a 30,000 square foot call center at at 1061 Hanover Street in Wilkes-Barre, PA for its eighth location worldwide. The move is expected to bring more than 400 jobs to the region in the next few years.
Ubiquity offers live customer experience management services, interactive voice response solutions, and a comprehensive risk and compliance solution that includes fraud investigations, and dispute and chargeback management.
The facility is owned by Mericle Development.
“Northeastern Pennsylvania is the perfect location to help us continue our extraordinary growth and expansion in the United States,” says Matt Nyren, Ubiquity president and CEO. “The local talent pool, proximity to our New York City headquarters and support from state and local economic development groups made Wilkes-Barre an easy choice. We’re excited to grow our global footprint and contribute to the region’s renewal as a hub of commerce.”
John Susanin and Adam Schindler of Colliers International represented Ubiquity in the East Coast search. Local project partners included Penn’s Northeast.