AI in Multifamily MillCreek's Modera Cap Hill located in Denver uses some AI features fortenant convenience.

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DALLAS—Artificial intelligence and automation are familiarbuzzwords in the multifamily industry, but tech implementation ishardly widespread. That is starting to shift, as multifamilyorganizations are using the concepts not only to boost smart-hometechnology efforts, but also assist prospects and recruit/retainhigh-performance associates.

For instance, multifamily communities that offer aself-scheduling tour option regularly generate significantlyincreased visitor ratios and experience a sharp spike inlead-to-lease conversion rates. That's why automation that enablesprospects to self-schedule a tour or even further, tour a communitywithout interacting with an associate, have become increasinglypopular in the industry.

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Lisa Brown

Lisa Brown is an editor for the south and west regions of GlobeSt.com. She has 25-plus years of real estate experience, with a regional PR role at Grubb & Ellis and a national communications position at MMI. Brown also spent 10 years as executive director at NAIOP San Francisco Bay Area chapter, where she led the organization to achieving its first national award honors and recognition on Capitol Hill. She has written extensively on commercial real estate topics and edited numerous pieces on the subject.