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For years now, most participants in the CMBS industry recognize that the borrower experience isn’t what it needs to be if we are to have a thriving CMBS industry. Trade associations, committees and task forces have all tried to find ways to improve the borrower experience. As we are heading to the end of 2019, let’s take a look at the borrower experience in CMBS to see if it is improving or not. I will start out by giving a few examples of some of the most common issues in the industry on fully performing CMBS loans.

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