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A water fountain at the Irvine Spectrum.

Wow-factor features at retail centers are becoming a standard for owners, particularly in this challenging and competitive retail environment. Wow-factor features include water fountains and water shows and light shows. But, are these features worth the investment? According to Barry Caylor of Global design-build construction company OTL, these features have a significant impact on ROI for retail owners by driving consumer foot traffic and

Kelsi Maree Borland

Kelsi Maree Borland is a freelance writer and editor living in Los Angeles whose work has appeared in such publications as Travel + Leisure, Angeleno and Los Angeles Magazine.

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