A decline in customer transactions at restaurants hit single digits for the first time in months after the COVID-19 pandemic wreaked havoc on the economy.
Customer transactions were down 9% in the week ending on Aug. 16 compared with the same period last year, according to The NPD Group. That dip represents a 35-point gain from the steepest drop seen in the week ending on April 12. Transactions dropped 44% that week compared with the previous year.
The weekly report of transactions covers 75 quick service, fast casual, mid-scale and casual dining chains, which represent 53% of commercial restaurant transactions in the United States, according to NPD.
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