It has been at least a few years since apartment owners have discovered the benefits of incorporating chatbots into their operations. Automated customer service technology usually found on the Q&A page of an apartment's website, these bots provide guidance to potential renters who may have further questions.

When the pandemic upended life in March and social distancing became the norm, apartment owners that didn't have these apps rushed to implement them. While commonplace before the pandemic, they are now considered essential technology.

A quick look under the hood, though, and you will find that while these chatbots are ubiquitous, they are not all built the same. Some are much smarter than others. These bots, namely, are being run with artificial intelligence and they are delivering a far more robust experience for both the tenant and the apartment owner.