Convenience stores experienced a rise in popularity during the pandemic as consumers were anxious about both the pandemonium-like and germ-inducing atmosphere of large supermarkets.
Yet, some of the benefits of convenience stores were offset by issues that hadn't come to light until the virus' arrival and the subsequent shift in shopping trends. Those issues have led to some changes in the segment, according to a new article from JLL.
"Convenience stores are inherently small-format, creating a natural conflict with social distancing," says Josh Broehl, managing director at Big Red Rooster, a JLL company specializing in brand experience and retail design services. "Shoppers just don't feel as comfortable in tight environments, especially today."
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Rayna Katz
Rayna Katz is a seasoned business journalist whose extensive experience includes coverage of the lodging sector, travel and the culinary space. She was most recently content director for a business-to-business publisher, overseeing four publications. While at Meeting News, a travel trade publication, she received a Best Reporting award for a story on meeting cancellations in New Orleans during Hurricane Katrina.
