As the nation continues to wage a war against COVID-19, multifamily property managers are doubling down on the training of their workers—in all types of situations, including those unrelated to the Coronavirus.

And if research from Grace Hill is any indication, apartment operators are prepared to continue to deal with the pandemic. The firm's 2020 Multifamily Benchmark Report—culled from a survey conducted in July but released now following comparisons with more recent findings—shows that 60% of multifamily property managers and other workers are trained on COVID-19 policies and procedures, while another 25% are reportedly mostly trained (with 'mostly' being more than two-thirds of the way to training completion).

"The industry as a whole reacted very quickly," said Robert Gettys, VP of business development, of the multifamily sector's response to the nation's first COVID-19 outbreak in the Spring. "This is very indicative of an industry where people are serving people 24/7," he tells "Our clients who had the best systems to deploy information to their associates had the best results."

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Rayna Katz

Rayna Katz is a seasoned business journalist whose extensive experience includes coverage of the lodging sector, travel and the culinary space. She was most recently content director for a business-to-business publisher, overseeing four publications. While at Meeting News, a travel trade publication, she received a Best Reporting award for a story on meeting cancellations in New Orleans during Hurricane Katrina.