Tenants not only prefer to pay rent online, they are also more likely to make the payment. Data from Rent Direct that tracked 2020 rent trends has found that online payment options have actually helped increase the likelihood that tenants will make a rent payment.

Throughout 2020, property managers and landlords saw only minimal decreases in online payments compared to total declines in rent payments. Rent payments made online were also 3% higher, on average, than payments made through traditional methods.

The Rent Direct data show online payments declining only 1.5% on average from April through July. In August, however, online payments decreased a significant 10.9% before rebounding steadily for the remainder of the year. December had the highest increase in online payments, up 8.1%.

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Kelsi Maree Borland

Kelsi Maree Borland is a freelance journalist and magazine writer based in Los Angeles, California. For more than 5 years, she has extensively reported on the commercial real estate industry, covering major deals across all commercial asset classes, investment strategy and capital markets trends, market commentary, economic trends and new technologies disrupting and revolutionizing the industry. Her work appears daily on GlobeSt.com and regularly in Real Estate Forum Magazine. As a magazine writer, she covers lifestyle and travel trends. Her work has appeared in Angeleno, Los Angeles Magazine, Travel and Leisure and more.