JLL Appoints Chief Operating Officer

CHICAGO, IL – Jones Lang LaSalle Inc. has appointed Kylie Kendrick to the newly established role of chief operating officer, effective June 7.

Within the new role, Kendrick will be responsible for driving efficiency through operational processes. She will directly oversee numerous JLL corporate functions, including audit, legal and compliance, and sourcing and procurement. She will additionally oversee JLL business services and transformation office.

As chief operating officer, Kendrick will report to JLL CEO, Christian Ulbrich.

“Kylie’s focus as chief operating officer will be to align and simplify our processes and continue to improve operational resilience and flexibility,” states Ulbrich. “Optimized and strengthened operations will help to deliver innovative and effective client solutions and support our purpose of shaping the future of real estate for a better world.”

Kendrick holds more than 16 years of experience in driving operational excellence.

Most recently, Kendrick served as managing director and global head of wholesale banking operations at HSBC in London. She previously also served in roles spanning business management, operations, transformation and strategy at large-scale financial institutions, including Lloyds Banking Group Plc, Deutsche Bank AG, Barclays Plc and Deloitte Consulting LLP.

Kendrick received a degree in economics from Queensland University and a Postgraduate Diploma in finance and economics from Melbourne University, as well as MBA from the Australian Graduate School of Management.

“I aim to apply my experience in complex organizations to help JLL build on its strong global platform and scale its operations for continued growth and success,” says Kendrick. “This is an exciting time for JLL and I look forward to contributing to sustainable change that will optimize JLL’s operational efficiency and globally aligned client services.”