Apartment firms are working with delinquent renters, according to the National Multifamily Housing Council survey of apartment owners and managers.

The NMHC Pulse Survey on Eviction Mitigation Practices, which ran from July 19 to 26, showed that 100% of the 74 firms responding offered payment plans for residents facing financial hardships. Ninety-six percent of respondents waived late fees, while 78% provided deferred payments and 58% provided extended, shortened or other changes to lease terms. Fifty-four percent provided cash for keys and 50% provided fee-free ability to charge rent on a credit card.

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