Nearly a third of all digital retail transactions will be fulfilled by a physical bricks-and-mortar location, according to new research from Colliers, as more and more online orders become connected to stores.  In 2020, just under 22% of digital sales were fulfilled by omnichannel methods.

“This continuity has compelled retailers to adapt their store operations to manage the influx,” a recent retail report released by the firm notes. “Supporting high volumes requires brick-and-mortar locations to accommodate a range of distribution and fulfillment options, prioritizing a dedicated space for packaging and shipping, in addition to having adequate staff to process and handle orders.”

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