Voice-recognition AI is the next big thing in artificial intelligence. Commercial real estate companies are starting to experiment with it as a way to improve operations.
Consumers are gradually becoming more exposed to this technology, as oftentimes, customer service phone lines will indicate that they recognize or are measuring the caller's voice through pitch, tone and dialect.
Brandon Hornibrook, Digital Marketing Director, Berkshire Residential Investments, discussed its use during a panel at National Multifamily Housing Council's OpTech Conference on Wednesday at National Harbor, Md.
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