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Finally forced to embrace innovative solutions during the pandemic, multifamily made tremendous strides in terms of technology implementations over the past two years. Automations flourished as operators sought out contactless solutions. New operational efficiencies emerged as platforms were deployed to accommodate a remote workforce.

Initially, however, multifamily left its guard up when it came to artificial intelligence (AI). Now, with a better understanding of AI and its potential roles in leasing, operations, and property performance, industry skepticism is gradually dissolving.


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