Early in 2023, it's clear that the COVID-19 pandemic continues to change the way we live, work and has driven fundamental change across the real estate industry. As a marketer in the industry, I've seen these changes firsthand across my organization. Some members of my team have relocated and are hybrid employees whereas others are going into the office more than ever. Sentiment is mixed, but most people want a little of both—the daily connection of being in an office, with the ability to choose when and how often. As marketers, when and how we are communicating to our existing and prospective clients has also fundamentally changed. The rise of the liquid workforce and ongoing technology shifts transforming how and where we work has forced us to explore new strategies, mediums and methods of communication to ensure our messages are resonating with key audiences and driving demand generation. 

As we navigate this fundamental shift across real estate, here is what we can expect for marketing office space in 2023:

  • Remaining agile to meet changing hybrid workforce needs

The tremendous shift in how businesses are using office space today has forced marketers to be nimbler than ever before to meet companies where and how they are working. Before the pandemic, helping customers find and develop physical spaces to work was a core part of marketing strategies for commercial real estate. COVID-19 changed that instantly, with working remotely transitioning from an exception to the norm; in fact, JLL found that over half (55%) of office-based employees are now in a hybrid work pattern, and this trend is poised to continue through 2023. 

As marketers, when your services or products change suddenly, agility becomes paramount. At JLL, we quickly pivoted to ensure our existing and prospective clients understood the range of products and services we had as a real estate consultancy that could meet their changing workforce and space needs. This included focusing on driving greater demand generation and pipeline growth for our Work Dynamics group, which advises clients on how to best manage and optimize their spaces to meet new future of work imperatives. Our message was no longer about finding office space but outfitting it in the way that works best for businesses, as well. 

  • Expanding technology capabilities to build deeper customer intelligence

While it's true companies rapidly introduced new technologies almost overnight, technology adoption in real estate is still in its early stages. In fact, most companies have implemented only a fraction of the technologies they should. We are starting to see tools like coworking space management that allows employees to book desks and manage team schedules, environmental controls, digital infrastructure, connectivity and occupancy sensors being implemented into businesses in 2023, and this list will only continue to grow.

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