Imagine how an apartment resident would respond if their community suddenly suspended its traditional morning coffee service at their leasing office. Or if they suddenly stopped putting out Oreo cookies as a treat.
Sometimes it's a head-scratcher when it comes to apartment operators' attempts – or lack thereof – to keep their tenants happy.
A panel of property management professionals discussed what works and what doesn't during a session that was moderated by Trevor Park of Rent Dynamics on Wednesday.
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