Quick service restaurants have been focusing more on the drive thru experience since the pandemic and in these efforts Wendy's has just made a great leap forward: The company is embedding artificial intelligence in one of its restaurant drive thrus in a test pilot of the technology.
It is partnering with Google Cloud on a new solution called Wendy's FreshAI that "has the potential to transform Wendy's drive-thru food ordering experience with generative AI and large language models technology," the company said.
Next month Wendy's plans to launch Google Cloud's AI technology in a Columbus, OH-area, company-operated restaurant and will use what it learned there to inform future expansions to more Wendy's drive-thrus.
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