The new managers of San Francisco's largest downtown mall have met with a dwindling number of remaining tenants and assured them they are committed to keeping the Westfield Centre operating.

Trident Pacific Real Estate, a court-appointed receiver, and JLL, who has been tapped by the receiver to market vacant space at the mall, responded to proliferating rumors that the ailing Union Square mall, now less than half-empty, soon would be shuttered after another wave of store closures.

Westfield Centre, which last year saw the high-profile departures of Nordstrom and Cinemark and was sued by tenants for failing to maintain store security in a crime-ridden area, lost another five stores in January.

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The retail exodus from the mall is likely to continue: according to a report this month on the mall's defaulted CMBS loans, more than half of the leased space as of last summer is going to expire by the end of June 2024. The same report said the mall's occupancy last June was 46%.

The new mall managers told tenants at a meeting conducted in the empty fourth floor of the mall that they would be hiring more security guards and mounting an effort to attract new stores.

Trident Pacific and JLL said they are considering filling some of the vacant floors with live programming, including music and art shows, according to a report in the San Francisco Standard.

In a headline, the Standard called Westfield Centre, "Dead Mall Walking."

Earlier this month, the 1.5M SF mall, located at 865 Market Street, was appraised at $290M, a 75% loss compared to a 2016 valuation of $1.2B, according to Morningstar Credit Analytics.

In October, a San Francisco Superior Court judge appointed Trident Pacific to "take possession, custody and control" of Westfield Centre, which was handed back to lenders by its owners in June.

In its first month as receiver, Trident Pacific collected $740,000 in rent from the remaining mall tenants, which covered less than half of the $1.9M in expenses for the property.

Mayor London Breed, who has called for San Francisco's hollowed-out downtown to be "reimagined," has proposed redeveloping the Westfield Centre into a soccer stadium. The city last summer hired Gensler to launch a feasibility study of a stadium at the site.

Lenders of a $558M CMBS loan backed by the Union Square mall sued affiliates of the mall's operator and majority owner Westfield on September 29, asking for the mall to be placed in receivership rather than foreclosed so that the property could be potentially sold to rectify debts owed by Westfield affiliates.

The receiver named by the court, Gregg Williams of Trident Pacific, wrote in a declaration filing that security is the "most significant issue" at Westfield Centre.

In September, one of the remaining tenants at Westfield Centre sued the mall's owners, claiming they failed to address more than 100 "significant security incidents" at its store in the mall between May 2022 and May 2023.

According to AE Retail West, parent company of fashion brand American Eagle, the incidents included threats of violence against store employees-including situations involving customers threatening employees with firearms and, in one case, a machete.

The Westfield Centre is jointly owned by Paris-based Unibail-Rodamco-Westfield and Brookfield Properties. In June, URW disclosed that the mall was going back to its lenders after the owner stopped making payments on the $558M loan.

A month earlier, when Nordstrom announced its plans to vacate a 300K SF store that anchored the Westfield Centre, URW issued a statement citing unsafe conditions in the downtown area.

"The closure of Nordstrom underscores the deteriorating situation in downtown San Francisco. A growing number of retailers and businesses are leaving the are due to the unsafe conditions for customers, retailers, and employees, coupled with the fact that these significant issues are preventing an economic recovery of the area," URW's statement said.

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