How Retail Is Evolving Beyond the Transaction

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December 18, 2025 at 11:04 AM
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There have been some big changes over the past few years in the retail real estate market. It’s caused investors and retailers alike to create new approaches to their business strategy. For JLL, that’s meant a transformation of their mixed-use division to “Lifestyle Property Management.”

In this video from ICSC New York, Sean McNamara, Managing Director, Head of Mixed-Use Property Management, JLL, and Paul Chase, Managing Director of Retail, explain to GlobeSt. what was behind the change and how success in retail will need to tap into the consumer’s emotional response.

You’ll also hear:

  • How JLL is “changing the narrative” to create more of an emotional connection in retail spaces
  • The “deliberate design” strategy mixed-use locations should consider further
  • Which resources and strategies JLL is using to set their real estate clients up for success

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