Editorial Webinar Sponsored by:

In today's competitive real estate market, property managers are under increasing pressure. With margins tightening, tenant expectations on the rise, and investors demanding more granular reporting, the need for operational efficiency has never been greater. While technology promises a solution, the reality is often a complex landscape of fragmented systems, hidden costs, and implementation challenges. How can you ensure your tech stack is a true performance driver and not just another expense?

Join us as we cut through the hype to deliver a candid look at the state of property management technology. Our expert panelists will share real-world insights on where these tools deliver the most significant impact and where they can fall short.

You will learn:

• Discover where automation genuinely trims labor costs versus where it adds new overhead or complexity that can erode your margins.
• Understand the trade-offs of online payment platforms, including common adoption hurdles, fee structures, and the actual impact on collections timing.
• Learn practical strategies for coordinating vendors, managing response times effectively, and avoiding the backlog bottlenecks that frustrate tenants.
• Get ahead of frequent challenges like staff training, system integration, and ensuring new technology complements—rather than disrupts—your existing workflows.

Erika Morphy | Managing Editor | GlobeSt.

Erika Morphy is the senior managing editor of GlobeSt.com. She has covered commercial real estate for more than 30 years, including much of that time with GlobeSt.com. Over the course of her career, she has reported on capital markets, the forces shaping every major commercial real estate asset class, and the policy and tax issues that affect owners, investors and developers. Her coverage also includes developments on Capitol Hill and their implications for the industry.

Anthony Russo | Associate Editor | GlobeSt.

Anthony has been with GlobeSt. since July 2024, analyzing the broader CRE market, from capital trends to various asset classes including multifamily, retail and office. He also focuses on the New York market exclusively, monitoring the top deals and policy decisions that impact CRE in the region.

Featured Speakers:

Chris Ressa | Executive Vice President & Chief Operating Officer | DLC

Chris Ressa is Executive Vice President and Chief Operating Officer of DLC, where he leads the value-creation functions across the company's national open-air retail portfolio, including leasing, construction, property management, and marketing. An operator and dealmaker at heart, Chris has built his career tackling complex real estate challenges, integrating teams and functions, and finding ways to turn individual opportunities into enterprise-wide value. He is the host of the industry-leading Retail Retold podcast and author of the Making It Pencil LinkedIn newsletter, where he shares the deal stories, operating lessons, and ideas shaping retail real estate with an audience of more than 35,000 LinkedIn followers. Chris is also a sought-after speaker at industry events, bringing a candid, operator-driven perspective to conversations about retail, real estate, dealmaking, leadership, and what it takes to create long-term value.

Karlin Conklin | Principal, Co-President & COO | Investors Management Group & Parktown Living Property Management

Since 2002, Karlin has sourced, capitalized and helped in the repositioning of over 20,000 multifamily units raising nearly a billion in equity from institutional partners and high-net-worth individuals. In 2023 Karlin co-founded Parktown Living Property Management when she realized market headwinds required changes in how owners and operators drive property performance. Karlin is a proponent of using technology as a tool for efficiency, data-driven decision making, and for enhancing customer service. Karlin holds a Bachelor of Science in Journalism with an emphasis in Public Relations and an MBA from the University of Oregon.

Stacy Holden | VP, Industry Principal | AppFolio

Stacy Holden is Vice President and Industry Principal at AppFolio. She brings over 25 years of experience in the rental housing industry. A former controller at a large property management firm, Stacy has firsthand experience leveraging technology to solve urgent business challenges. In her role as an Industry Principal at AppFolio, Stacy engages operators to understand their needs and guides product strategy within AppFolio's research and development process. Beyond AppFolio, Stacy serves on the board of Portland State University's School of Real Estate Development, the National Apartment Association Services Board, and NMHC's Real Estate Technology Transformation Center's Steering Committee.