CarrAmerica Taps Local Outfit to Improve Service

SEATTLE-CarrAmerica announced today it is using locally based essention Inc.’s InfoCentre to improve efficiency and increase service to its customers.

With InfoCentre, CarrAmerica customers use a Web-based interface to initiate and follow through with service request workflow management, preventative maintenance and tenant communication.

The technology component of InfoCentre is integrated with 24-hour customer service, seven days a week. Currently, CarrAmerica’s owned and managed portfolio exceeds 40 million square feet in more than 300 operating office properties.

“CarrAmerica is well-respected as a forward-looking and innovative leader in the commercial office real estate industry, and the selection of InfoCentre for the portfolio-wide management of their properties is an exceptional testament to the quality and value of the solution we have built,” says Dean Allen, president and CEO of essention, an application service provider of property and facility management solutions.

“InfoCentre substantially improves efficiencies in managing commercial office and facility space, and allows CarrAmerica to continue to meet the rapidly changing needs of its customers with superior service and capabilities.”

CarrAmerica chose to deploy InfoCentre throughout its North American portfolio following a trial in the company’s Pacific Northwest buildings. Clete Casper, CarrAmerica’s Pacific Northwest managing director, was initially responsible for implementing InfoCentre.

Casper says one of the most exciting advantages to the CarrAmerica staff is the InfoCentre electronic data and drawing library function, which digitally archives all building-specific documentation, including operations and maintenance manuals, building drawings, and preventive maintenance scheduling and warranties for all equipment.