American Airlines Setting Up Second CentrePort Call Center

DALLAS-American Airlines is beefing up its call center operations in CentrePort Office Center, signing for another 31,087 sf in a five-year pact.

The latest lease for 14770 Trinity Blvd. takes the Invesco Realty Advisors-owned building to full occupancy, Chris Cawley of Wilcox Realty Group tells GlobeSt.com. About a month ago, State Farm Insurance grabbed a 36,000-sf spot in the two-year-old office building in a plan to consolidate the Dallas-Ft. Worth operations of its disasters claims management division.

American already occupies 67,000 sf in an adjacent building–also a call center. The space for the second call center is undergoing tenant finish out that should be done in time for a Nov. 1 move-in, says Cawley. It just made sense for American Airlines to keep the call centers in a central location, he says of the new deal. Cawley represented Invesco in the negotiations while Troy Barron of Weston Commercial Realty of Dallas acted on American Airlines’ behalf.

The signing closes the books on Invesco’s holdings in CentrePort, says Cawley. “We’re definitely over the hump and we’re looking to do some more business with Invesco,” he says of the long-term wrap for the London-based property owner, the institutional division of AMVESCAP, which maintains offices in Asia-Pacific, Europe and Latin America.