PLYMOUTH TOWNSHIP, MI-The DeMattia Group is providing design, development and construction management services for the new Comcast Cable Communications Detroit West Area Operations Center in Plymouth Township.The 103,000-sf facility is situated on a 16-acre site in the Metro Plymouth Business Park and will house over 500 employees when completed in February 2004. The building will consist of five major areas including a technical operations center with a drive-thru, call center, fulfillment center, administrative area and a commons area with conference and multipurpose rooms.

The building will be constructed out of a pre-cast concrete product that is finished to simulate limestone, as well as decorated masonry block and brick. Aluminum sunshades will give the building a dramatic look and actually help cut down on light and heat loads on the building, according to DeMattia officials.

A rain garden has been designed to improve local water quality while creating a natural habitat that will attract birds and butterflies, planted with native wildflowers, grasses, and shrubs that will naturally remove pollutants from storm water runoff before it reaches the community storm water system, said DeMattia officials.

“This facility incorporates the Building of the Future model which integrates the customer service experience (from the beginning of the phone call through the dispatch of a technician) into the actual design, organizational flow and physical layout of the building itself. This ensures that the entire customer experience is the primary focus of the operations teams,” said Annmarie Patton of Comcast.The cable television and Internet firm serves more than 1.6 million customers and employs about 3,000 people in Michigan.

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