What's the Value of Office Concierge Services? 34 Hours.

The concierge desk at the Masonic Temple in Glendale.

GLENDALE, CA—During the first week after opening CBRE‘s newest office at the Masonic Temple in Glendale, the property’s built-in concierge services saved CBRE employees a total of 34 hours in “second shift” tasks, those daily to-do’s that employees otherwise would have to handle after work, according to data collected by landlord Caruso Affiliated. The 112 tasks performed by Caruso’s concierge staff included package pick-up and delivery, gift purchasing and wrapping, restaurant reservations, fueling services and checking tire pressure, grocery shopping, car wash, and even having an acoustic guitar repaired.

“We all spend so much time at work, these services have real value in terms of giving our employees back time in their day that they otherwise could spend with family or on hobbies,” said CBRE Los Angeles North managing director David Josker. “For instance, I had an incredibly busy work day, filled with back-to-back meetings, when my wife called to ask me if I could bring home Gatorade and popsicles for one of our daughters who had strep throat. So I called the concierge desk, and by the time I got to my car to drive home, it was sitting in a cooler bag on the backseat of my car. I was able to get home at least 30 minutes earlier than if I would have had to stop on my way.”