Carol Kim is a transformative leader at IBM who converts enterprise AI ambition into measurable operating reality. As Executive Director of Technology, Data, and AI Strategy for Global Real Estate, Kim oversees a worldwide portfolio of workplaces across more than 100 countries.

She has established unified data governance models that create a "single source of truth" for facilities, sustainability, and lease administration. Under her leadership, IBM deployed enterprise AI capabilities for predictive maintenance, reducing resolution times and improving reliability across the portfolio.

Kim also delivered analytics that support IBM’s carbon-reduction commitments, enabling building-level tracking of energy performance. Beyond technology, she acts as a "translator" between real estate operators, finance leaders, and data scientists to ensure alignment with business priorities.

Kim is an active advocate for Asian and Asian-American leadership in STEM, mentoring early-career professionals and participating in forums that promote representation in executive roles. Her work has reshaped how global enterprises think about space, data, and the future of work.